Privacy Policy

Last updated: 7 May 2026

Precimax Integrity Group Pty Ltd (ABN 35 686 777 113), trading as Precimax Clean (“we”, “us”, “our”), is committed to protecting the privacy of personal information we collect through our website precimaxclean.com.au and during the course of our commercial cleaning services.

This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you can access or correct that information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as our standard, regardless of business size.

1. What information we collect

We collect personal information that is reasonably necessary for our business activities, including:

• Identity information: your name, business name, and job title.
• Contact information: email address, phone number, and business address.
• Service information: details about your premises, cleaning requirements, and preferences when you request a quote or engage our services.
• Communications: records of correspondence between you and us (emails, contact form submissions, call notes).
• Website usage information: technical data such as IP address, browser type, device type, pages visited, and time spent on the website (collected via Google Analytics).

We do not collect sensitive information (as defined in the Privacy Act) unless it is reasonably necessary for providing services and you have consented.

2. How we collect information

We collect personal information directly from you when you:

• Complete a contact form on our website.
• Phone or email us to enquire about our services.
• Request a quote or site assessment.
• Engage us to provide commercial cleaning services.
• Communicate with us during the course of a service relationship.

We also collect technical information automatically when you visit our website. This is described in Section 7 (Cookies and tracking technologies).

3. Why we collect information

We collect, hold, and use personal information for the following purposes:

• Responding to enquiries and providing quotes.
• Delivering commercial cleaning services we have been engaged to provide.
• Managing our service relationship with clients (scheduling, invoicing, communications).
• Improving our services and website based on usage patterns.
• Meeting our legal, regulatory, and tax obligations.
• Maintaining records as required by Australian law.

4. How we use your information

We use personal information only for the purposes described in this Privacy Policy. Specifically, we may use your information to:

• Contact you about your enquiry, quote request, or active service.
• Send invoices, receipts, and service-related communications.
• Schedule and coordinate cleaning services at your premises.
• Provide customer support and respond to your questions.
• Update you about changes to your service or our terms.

We do not use your personal information for marketing to third parties or for purposes unrelated to the services you have engaged us to provide.

5. Who we share information with

We do not sell, rent, or trade your personal information. We keep client information internal to our business and do not share it with third parties for marketing purposes.

In limited circumstances, we may disclose personal information to:

• Our employees and authorised cleaning staff who need the information to deliver services at your premises.
• Service providers who help us operate our business (such as our accountant, IT support, or hosting provider) — only to the extent necessary and under confidentiality obligations.
• Government bodies, law enforcement, or regulators where we are required by law to do so.
• Professional advisors (such as lawyers) where reasonably necessary.

6. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of digital records with access restricted to authorised personnel.
• Encrypted transmission for data submitted through our website (HTTPS).
• Physical security measures for any paper records held in our office.
• Staff training on privacy and confidentiality obligations.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach in accordance with the Notifiable Data Breaches scheme.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site.

Cookies we use:

• Essential cookies: required for the website to function (e.g. remembering form inputs).
• Analytics cookies: Google Analytics tracks anonymised website usage data such as page views, time on site, and traffic sources. This data helps us improve our website. Google Analytics does not identify you personally.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when cookies are set. If you disable cookies, some parts of our website may not function correctly.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available from Google.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of personal information that is inaccurate, out of date, or incomplete.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for any optional uses of your information (such as marketing communications, where applicable).
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

9. Data retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Typical retention periods:

• Active client records: retained while the service relationship is ongoing.
• Financial records (invoices, payments): retained for 7 years as required by Australian tax law.
• Enquiry-only records (no service engaged): retained for up to 24 months unless you request earlier deletion.
• Website analytics data: anonymised and retained as per Google Analytics defaults.

When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

10. International data transfers

Some service providers we use (such as Google for analytics, and our website hosting provider) may store data on servers located outside Australia, including in the United States and other countries.

Where your information is transferred outside Australia, we take reasonable steps to ensure that the recipient is bound by privacy obligations comparable to the Australian Privacy Principles, or that the transfer otherwise complies with the Privacy Act 1988.

11. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the “Last updated” date shown at the top.

Significant changes will be communicated to active clients where appropriate. Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact us and complaints

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint about how we have handled your information, please contact us:

Precimax Integrity Group Pty Ltd

Trading as Precimax Clean

ABN: 35 686 777 113

Address: Level 27, 44 St Georges Terrace, Perth WA 6000

Phone: 0412 487 786

Website: precimaxclean.com.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: oaic.gov.au

Phone: 1300 363 992